How does the appliance repair service work?
Our process is straightforward and structured to ensure clarity. You select the service deposit option on our website and complete the contact form with your appliance details and service requirements. Our team reviews your request to confirm scope and coordinate scheduling. Once the appointment is confirmed, our technician arrives at your location to perform the on-site inspection and service execution.
What is the purpose of the initial deposit?
The deposit secures your requested time slot and initiates the dispatch of our technician for your on-site diagnostic or repair service. This amount is subsequently credited toward the total service quotation provided following our on-site evaluation.
How are final service prices determined?
Base pricing is established upon initial consultation, while final project costs depend on the specific diagnostic findings, required replacement components, and labor scope identified during the on-site visit. All pricing details are presented for your formal approval before any repair work commences.
What regions do you service?
We provide professional on-site appliance repair services for customers located within United States of America, and eligible European jurisdictions. Service availability is subject to precise location verification upon inquiry.
What is the cancellation and refund policy for service appointments?
Appointments may be cancelled or rescheduled up to 48 hours prior to the scheduled on-site visit for a full refund of the deposit. Cancellations requested less than 48 hours before the appointment window may incur a service dispatch fee. For consumers located within the European Union, statutory withdrawal rights apply in accordance with applicable regional directives where eligible.
Are your repair services covered by a warranty?
Completed repair services and installed replacement components are backed by our standard workmanship warranty covering defects in service execution for a specified period following the date of service completion. This warranty excludes damage resulting from misuse, unauthorized modification, or external electrical surges.
How can I contact customer support?
You may reach our operations team via email at exclusive@appliancecoolfix.com or by telephone at +52 (55) 8421-6730. Our physical corporate office is located at Av. Coyoacán 1420, Col. Del Valle Sur, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico.