- Agreement to Terms
These Terms of Service govern the booking and delivery of on-site refrigerator repair services facilitated through www.appliancecoolfix.com (“Website”), operated by Appliancecoolfix (“Company”, “we”, “us”, or “our”), with its principal place of business located at Av. Coyoacán 1420, Col. Del Valle Sur, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico. By accessing our Website, submitting a service inquiry form, or booking an on-site service appointment, you (“Customer” or “Client”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or book our services.
- Service Scope and Booking Process
We provide professional on-site refrigerator repair and maintenance services. Our operational model functions through an initial booking deposit followed by an on-site consultation and service execution:
Inquiry & Assessment: Customers submit an initial inquiry via our Website form to communicate service details, appliance issues, and scheduling preferences.
Service Plan & Quotation: Based on the information provided, we communicate the service scope, technical requirements, and estimated total pricing prior to dispatch.
Deposit Payment: To confirm and secure an on-site appointment, an initial booking deposit is paid through our Website. This deposit is applied toward the final cost of the approved service.
On-Site Execution: Our qualified technicians perform the diagnostic, repair, or maintenance work at the designated service location. The remaining project balance is settled upon completion of the on-site work.
- Geographic Scope and Compliance
Service Regions: Our on-site services and commercial operations are strictly structured to serve residential and commercial clients located within Mexico, the United States, and European Union member states where applicable. For United States operations, services apply exclusively within the United States of America and are not generalized as broader regional availability.
Local Regulations: All services are performed in accordance with applicable consumer protection frameworks, civil codes, and statutory compliance regulations of the jurisdiction where the service is rendered, including Mexican Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), United States state and federal regulations, and European Union consumer rights directives.
- Pricing, Deposits, and Payments
Deposit Requirement: Initial booking deposits are collected securely online via our payment processor to reserve technician dispatch time.
Final Balance: The remaining balance for parts, labor, and on-site execution must be paid immediately upon satisfactory completion of the service work at the location.
Pricing Accuracy: While we strive to provide accurate preliminary estimates via our inquiry consultation, unforeseen mechanical or electrical complexities discovered during on-site inspection may require adjustments to the final service quotation, which will be communicated and approved by the Customer prior to commencing work.
- Cancellations, Refunds, and Statutory Right of Withdrawal
Customer Cancellation: Customers may cancel a scheduled service appointment by notifying us prior to technician dispatch. If a cancellation is requested before technician dispatch, the initial booking deposit is refundable subject to processing timelines.
European Union Statutory Right of Withdrawal: For consumers located within the European Union, you possess a statutory right to withdraw from this service contract within 14 days from the date of booking without giving any reason, in accordance with EU Consumer Rights Directive regulations. However, if you explicitly request that our on-site service or diagnostic assessment begin before the expiration of the 14-day withdrawal period, and the service is fully performed, you acknowledge that you lose your right of withdrawal once the service has been fully executed. Refund processing for valid withdrawal claims will be completed using the original payment method within 14 days of approval.
Mexico and United States Cancellations: Cancellation requests for services booked within Mexico and the United States are governed by local consumer protection regulations and our dispatch policy. Deposits are non-refundable if technicians have already been dispatched to the service address.
- Limitation of Liability and Warranties
Service Warranty: We perform all repair services with professional diligence and care. Repaired components or specific repair interventions are backed by a limited service workmanship warranty for a defined period as specified on your final invoice.
Exclusion of Liability: To the maximum extent permitted by applicable law, Appliancecoolfix shall not be liable for indirect, incidental, or consequential damages, including loss of food contents or business interruption, arising from appliance failure or service execution, except in cases of proven gross negligence or willful misconduct by our personnel.
No Absolute Guarantees: While we utilize industry-standard diagnostic and repair procedures, mechanical systems are subject to normal wear and tear; therefore, we do not warrant that all aging appliances will operate indefinitely without future maintenance requirements.
- Intellectual Property and Website Use
All content, text, images, graphics, logos, and software code displayed on www.appliancecoolfix.com are the exclusive property of Appliancecoolfix or utilized under valid operational permissions. Unauthorized reproduction, distribution, or commercial exploitation of any Website content is strictly prohibited. - Governing Law and Dispute Resolution
Applicable Law: These Terms shall be governed by and construed in accordance with the laws of Mexico, without regard to conflict of law principles, while respecting mandatory local consumer protection laws applicable in the Customer’s place of residence within the United States or the European Union.
Dispute Resolution: Any dispute arising from these Terms or our services shall first be addressed through direct good-faith negotiations by contacting our support team. If unresolved, disputes shall be submitted to the competent courts or consumer arbitration authorities having jurisdiction over the consumer’s domicile or our principal place of business.
- Contact Information
For inquiries, service bookings, cancellation requests, or compliance communications, please contact us directly using the following details:
Company Name: Appliancecoolfix
Website: www.appliancecoolfix.com
Email: exclusive@appliancecoolfix.com
Phone: +52 (55) 8421-6730
Address: Av. Coyoacán 1420, Col. Del Valle Sur, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico