- Introduction
Welcome to www.appliancecoolfix.com (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, submit booking inquiries, or engage our on-site appliance repair services. This policy complies with applicable data protection frameworks, including Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), the European Union General Data Protection Regulation (GDPR), and United States federal and state privacy regulations. - Data Controller Identity
The data controller responsible for your personal data collected through www.appliancecoolfix.com is:
Business Name: Appliancecoolfix
Address: Av. Coyoacán 1420, Col. Del Valle Sur, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico
Contact Email: exclusive@appliancecoolfix.com
Contact Phone: +52 (55) 8421-6730
- Information We Collect
We collect personal information that you voluntarily provide to us when you fill out contact or booking forms, communicate with our team, or complete transactions on our website. This includes:
Identity and Contact Data: Full name, billing address, service address, email address, and telephone number.
Service Details: Information regarding your appliance repair needs, model specifications, preferred scheduling times, and communication history.
Transaction and Financial Data: Payment card details and deposit transaction information processed securely via our payment processor.
- Payment Processing via Stripe
All online deposit payments are processed securely through our designated payment gateway provider, Stripe. When you pay a booking deposit on www.appliancecoolfix.com, your payment details are transmitted directly to Stripe. Stripe collects, processes, and stores your financial data in accordance with its own privacy policy and PCI-DSS security standards. We do not store full credit card numbers on our local servers. You can review Stripe’s privacy policy at https://stripe.com/privacy. - Purpose and Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual Necessity: To process your service booking, communicate appointment details, collect initial deposits, and dispatch technicians to your specified location in Mexico, the United States, or Europe.
Legal Obligation: To comply with tax, commercial, and consumer protection laws across our operating jurisdictions.
Legitimate Interests: To manage customer relationships, secure our website, and improve our operational efficiency without overriding your fundamental rights.
- Data Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
Transaction and Tax Records: Retained for 10 years in compliance with Mexican commercial and tax legislation (Código de Comercio and CFF).
Customer Inquiry and Service Logs: Retained for 5 years from your last interaction to manage warranty claims and follow-up service requests.
European Union Users: Personal data processed under GDPR requirements is kept no longer than necessary for the purposes for which it is collected, with specific tax and accounting records retained in alignment with statutory member-state holding periods (typically ranging from 5 to 10 years).
United States Users: Retained in accordance with applicable state and federal record-keeping requirements, generally not exceeding 7 years.
- International Data Transfers
As an international service provider operating from Mexico and serving clients in Europe and the United States, your personal data may be transferred across international borders. Transfers originating from the European Union to Mexico or the United States are safeguarded through Standard Contractual Clauses (SCCs) and robust technical security measures to ensure an adequate level of data protection. - Your Data Protection Rights
Depending on your place of residence, you hold specific rights regarding your personal data:
Mexico (LFPDPPP): You have the rights of Access, Rectification, Cancellation, and Opposition (ARCO rights), as well as the right to revoke your consent.
European Union (GDPR): You have the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also hold a statutory 14-day right of withdrawal for qualifying remote service contracts, during which you may request cancellations and refunds in accordance with our refund terms.
United States: You have rights regarding the access, correction, and deletion of your personal information as provided under applicable state privacy laws.
To exercise any of these rights, please submit a written request to our data management team at exclusive@appliancecoolfix.com.
- Data Security Measures
We implement rigorous technical, physical, and administrative security controls to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. While we employ industry-standard protocols to protect your information, no transmission method over the internet or electronic storage mechanism can be guaranteed to be completely impenetrable. - Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect operational changes, regulatory updates, or legal compliance requirements. Any modifications will be published directly on www.appliancecoolfix.com with a revised effective date.